"During nearly five years of being associated with both you and Kafevend I am more than happy to say that both you and the product are far superior to other versions on the market. We get complimented by both customers and staff about the quality of your drinks.

You must be doing a good job because I have never had to take time out to deal with any problems"

Mike Johnson

"Recently, Ms. Kim Swallow met with my supervisor, Gerald Lefler, and me. In her role as Sales Executive, she actively sought out an alternative to our previous service agreement in order to help us improve performance and lower our costs. We greatly appreciate her efforts in working with us to find a solution that works for all parties."

Lindsay Cobb

"Claverham Limited has been a customer of Kafevend since October 2007. In that time we have received, efficient and courteous service, and the equipment supplied has been extremely reliable. The quality of the drinks is far better than we had experienced previously from other suppliers of drinks vending machines.

I'd like to thank you for your support, and the great service we receive from
Kafevend."

Bridget Perriman

"I just want to say that so far I am extremely impressed with the service and the way your staff have dealt with things."

Lynn Topaz

"The machine was delivered and installed on the correct date,the engineer was very friendly and explained every thing to me. After a few weeks the machine stopped working so I logged a call with technical support and on the same day the same engineer called and fixed the machine that day (excellent service). Drink orders are accurate and delivered on time, and I can not comment on accounts as we have never had a problem with any invoices."

David Rose

"From the beginning, Kafevend impressed me with their efficient,
professional manner - an approach that not only inspired confidence, but
they offered the results we were looking for. We needed a quality product
with 1st class service at a competitive price. By partnering with Kafevend, we have been able to improve our customer service, shop floor appearance and cut costs.

I would have to extend a personal thank you to the Kafevend Sales team
in particular Joanne Browne who has helped build a strong partnership
with Gleneagles and delivered commendable service throughout.

I would therefore have no hesitation in recommending Kafevend as
supplier to your business/corporation ."

Russell Smith

"I am writing to give feedback regarding the representative Mr Richard Cook, who dealt with us. I would like to point out that Richard was a very confident and charming young man and extremely helpful throughout the
process of us deciding whether or not to purchase a Flavia machine from yourselves. He went through all the different machines that your company provide before helping us choose the one that suited our needs. Richard
also went through all the instructions in fine detail of how the machine works and it has proved to be a big hit with staff and visitors alike.

He has continued with his excellent customer services by helping us with any queries or concerns we have even now, and believe he is very committed to what he does. An excellent ambassador for your company and a real pleasure to deal with."

 

Miss E Johnston

"I write to say how pleased we are with our new coffee machine and the wide variety of hot drinks available. The drinks are delicious and the aroma of freshly brewed coffee is amazing. The machine does everything you said, i.e. freshly brewed hot drinks at the touch of a button.Easy to operate and no mess (dirty cups) to clean up.

The service I have received from you / your company has also been 1st class. I would recommend this to anyone who is contemplating getting a new machine."

Liz-Anne Davenport

"May I take this opportunity to congratulate you on a first class professional approach to the dealing, service and support to our new installationof our drinks machine. I would not hesitate to recomend you to any other business who may require your service. Once again thank you."

 

Kevin Smith

"Just a quick line to mention how good your service and coffee/tea etc are. We have had good response from our staff and candidates who attend our courses, and we find it is much better than the previous coffee we used to get from other vendors.

We appreciate the calls now and again to make sure we are satisfied with your service and gentle reminders about paying our invoices.
All in all a good service.."

Lynnda

"Maxine Aird has been our contact with Kafevend for most of 2009.

She is always very smart, extremely professional, and presents a good image of Kafevend. She is for the most part on time for appointments, and when she is delayed always telephones to keep me in the picture. She knows her products very well, and has been a great asset in re-arranging our contracts for our benefit.

On a personal level, she takes an interest in how my company operates so that we get the best deal, but without taking up too much time in the busy schedules which obviously both she and I have.

It is always a pleasure to welcome Maxine into my office and I look forward to a long and happy relationship with her."

 

John Harrison

"A small note to express the gratitude of the Wigan Welfare Committee and all train crew at Wigan Wallgate for the exemplary commitment and hard work your learn did in installing the vending machines in our train crew mess room, a room on the second floor with no easy access.

We would be most grateful if you would pass on our gratitude to your Sales Manager; Stacy for her hard work and perseverance in bringing such a difficult task to a most satisfactory conclusion, we know how much time she invested in this project. Also many thanks to your surveyor for the numerous visits measuring door wells and staircases. Special thanks must however go to the engineers; Scott and Kevin for dismantling the snacks machine to get it up the stairs and into the mess room. None of which would have been possible not had it been for the man mountain of a fellow from Benchmark.

An excellent job by your team which was made possible only by their wilco (Wouldn't be beaten) attitude and hard work of all involved. Once again thank you very much from everyone at Wigan Wallgate."

Paul Studdart

"I would like to extend my gratitude in supplying a Klix vending machine. The machine has proved to be an asset to the company just in preventing lost time at the kettle. We had a small teathing problem with the machine but this was sorted the same day. All I can say is thank you for an excellent service.

Patrick Ambrose who organised the machine was excellent in explaining all the details and options available to us so we could come up with the right machine for our application once again many thanks for your help.."

 

Richard Moules

"Thank you very much for excellent service and an excellent Flavia coffee machine."

Pauline Morris

"I would like to thank Ben Brown for his work on our Gatwick Project.

Ben helped us through every step of the ordering and new pricing contract process, whilst being professional and courteous.

Due to this we also decided to use Kafevend for our purchasing in our Victoria European Regional Head Office.

I would like to recommend Kafevend and especially Ben Brown when dealing with your drinks requirements."

 

Katie Madigan

"As a company, " we "have dealt with Kafevend since February 2008. We have found them helpful at all times and supplies are delivered promptly and are of good quality. My negotiations with Lewis Sinclair have been
professional friendly, and efficient."

Emma Watkins

"I would like to take this opportunity of thanking you for your help in making the transition of changing our vending products as smoothly as possible and your sales skills in the demonstration of your Flavia vending machine of which we have leased to from you. Also I would like to thank your Customer Services for their after care services and courtesy that is shown to our Company.."

 

Corrina David

"I am writing with regard to one of your Sales Executives, Ms Kim Swallow, who .I wish to highly commend in her role as Sales Executive for your company.

We are a small part of a large global group manufacturing and
refurbishing printing and industrial rollers for the UK and European market. Although small we are a very busy business with the introduction of Kafevend that Kim has brought to us she has saved both time and money which has consequently put both back into the production of our products.

Kim is always a joy to see and due to the current economic climate we have many calls and visits with representatives trying to sell their wares, but with Kim, she shows an excellent portfolio of the products and services she is providing. She is thorough and knows her product, all signs of an excellent sales person, and a real asset to any sales team.

Kim will always be welcome here and if we can ever recommend
Kafevend to any prospective companies in our area needing your services I am sure they too will find Kim efficient and a pleasure to deal with."

John Walshe

"We are now into our second week after the instillation of our Flavia
coffee machine, and it is a big hit with staff and customers alike.
May I send a huge thank you to your sales executive Barry Nicol, he
gave us a great easy to understand demonstration and has been true to his word with great after sales back up.

I would definitely recommend this machine and service to my associates."

 

Carl Thorley

"Thank you for all your assistance in setting up our vending machine
in our residents dining room.
To this date we are finding that it helped us raise funds for our clients
and staff and family alike are only too willing to pay for the drinks. Also i would like to thank you for the prompt professional service i have
received."

Kym Jackson

"I felt I had to write to commend you. I was woefully ignorant of the process of changing over our vending machine contract and your clear explanation and patience were much appreciated. Your product knowledge is very impressive.

Thank you so much for all your support, help and advice and for being there when I needed it."

 

Lorna Ridgers

"I asked Ryan for his managers email address as I wanted to contact you to advise how impressed we were with his manner, helpfulness and knowledge of his product.."

Karen Jackson

"We are writing to you just to say how happy we have been over the years with the fast and efficient service you have provided for us and confirm that we wish to continue with you as our supplier. We would also like to say how friendly and helpful Patrick Ambrose has been on advising us about the best products and price plans available.."

Amanda Marvelley

"Take a busy venue! Busy staff! Not enough time in the day!

Does this sound familiar!

As a voluntary and community sector organisation,
Bloxwich Community Partnership (BCP), based in north
east Walsall needed a quick solution to an ever increasing
problem quality, affordable hot drinks and fast!

Setting out, clearing away, cleaning large quantities of
crockery and moving large hot water boilers was impacting
on staff time and performance.

The 'Flavia' hot drinks dispenser hit all the right notes with
BCP Senior Manager Rob Elliott and his staff.

The self contained portable unit easily caters for the
demands made upon it giving customers a satisfying hot
drink at an affordable price, every time, whilst maximising
staff time to get on with other tasks.

The 'Flavia* is simple to operate, totally portable and the
products dispensed are of excellent quality. In the first
month of use 'Flavia' easily paid for itself.

Subsequent replacement drink ordering and their delivery
could not have been made easier.

Bloxwich Community Partnership are very pleased with the
latest member of the team, 'Flavia!'."

Rob Elliott

"We had Flavia & Klix machines installed in our business 17 months ago and the cost savings from no longer having to boil a kettle and make the drinks saving both time and clutter has been beneficial to the day to day running of our business. The quality of the drinks are good and the ease of ordering on line a bonus.

We are very satisfied with the quality of the machines and the service backup."

Julie Henne

"I would just like to say thank you for all your assistance in getting us
the Klix Vending machine "

"From the outset your professionalism and speed of supply and
installation was impressive. Even when an error occurred in a delivery
your team responded very promptly to resolve the issue.

Being that we are also in the service industry it is nice to come across
a person like yourself who holds customer service paramount in the
delivery of your product as does Veolia.

I would have no hesitation in recommending you and your company and look
forward to do more business with you in the future both here at our
Saxby offices and our new office that is in the pipeline."

Simon Carey

"We are very happy with the service that has been provided by Kafevend and in particular, Kim Swallow.

We find her very helpful and understanding to our needs. If we have any queries, she resolves them quickly and efficiently and we would have no problems in recommending Kim Swallow to other companies."

Wendy Robson

"I am writing to you to express my satisfaction at the service, which you
and your company have provided. In the time that we have conducted business we have experience no troubles, and have always experienced fast resolutions by yourself on all matters.

I would be happy to recommend Kafevend to my colleagues due to the
excellent service from yourself and the company."

Sajid Khokher

"Kim has always been straightforward, honest and efficient in her dealings with Banham Graham. These qualities together with her overall positive attitude and polite approach have been key factors in our decision to remain with Kafevend."

James Banham

"It has now been a few weeks since the machine that supplies our hot drinks was changed to the new model that is located within our showroom. I thought I would drop you a line to express our thanks. The ascetics of the machine look good within our showroom and the heat up time is far superior to the old machine. When we have people visit the showroom we can actually switch the machine on and within seconds, it will produce a hot drink. This is obviously due to the fact that it heats a smaller amount of water and only the water that you require for a hot drink as opposed to heating a tank full. As we are an energy efficiency company this can only be good and fits in well within the things we do.

The quality of drinks is of a high class and many of our customers comment on how good they taste.

It is also good to have the added benefits of having the biodegradable cups and the fact they are made of recyclable resources. This is something else we also point out to our customers.

I am extremely grateful to you for sorting everything out with the suggested drinks we should stock and the service you have provided to date.

Many thanks and I wish you well with future energy saving solutions that you incorporate within your business."

A J Buchan

"We are truly happy with your timely and appropriate customer service and your products. Any issues we have had with our machine have been taken care of quickly; we would happily recommend Kafevend on its products and its customer service."

H. Watts

"We have now had our Kafevend machine at our premises for nearly two months and I can honestly say that in those two months everybody
from my initial meeting with Tiffany through to my contact with Jan in accounts have been very courteous and very efficient. Firstly, samples of each selection were made readily available making selection of our 5 drinks fairly straightforward. After agreeing a price rivalling our existing contract and selecting our drinks, we ordered. All of the drinks arrived next day, ready for the machine delivery.

The machine arrived on the date that was arranged and an installation engineer installed on the following day. The Kenco coffee is vastly superior to that of our previous supplier and with dried milk in the Tea it also makes a great improvement, as testified by the tea drinkers.
The machine maintenance is very low, with on most days just a wipe with a cloth being sufficient. Tiffany has kept in regular contact, making sure that everything from the quality of the coffee, the delivery of the coffee and the running and maintenance of the machine are all as expected.
I have also receive a full breakdown on the amount of coffee that we have consumed over the two months, which enables us to budget each month much more accurately than with our previous contract. Overall I have been so impressed with the whole Kafevend set up that! have already recommended your services to my wives company.."

Martin Buckle

" Many thanks for all your time and patience with regard to the vending machine. It has been a pleasure dealing with you.

We have now had the vending machine from you for about 6 weeks. The machine works perfectly, and dispenses excellent tea and coffee."

Mervyn Brittan

"I am just writing to say how pleased we are with the service we have received from your company.

Our rep Tiffany Reed has been outstanding from the start. It is very refreshing to have somebody that actually cares about what they are doing and looks after their customer, Tiffany always goes out of her way to help if there are any problems and often contacts us to find out how things are going. We are more than satisfied with customer care we receive and would have no hesitation in recommending your company if asked."

Jo Jeffery

"Kim's professionalism and pleasant manner is a pleasure to deal with in an age where customer service is largely forgotten and I am happy to say she will sort out any queries or issues we may have with minimal fuss in a speedy, polite and efficient manner. I would have no problem in recommending Kim, and the company behind her kafevend, to another company to supply there needs - as long as it didn't mean she could not remain as my account manager!!"

Maggie Henderson

"I have been dealing with Kim Swallow since October 2008, when we had a Klix Outlook vending machine installed in our staff canteen and Flavia Creation coffee machine in our Boardroom.

Kim has always acted in a professional and polite manner and I have been most impressed by her attitude and desire to help. Kim has been instrumental in finding the most cost-effective, but practical, solution for vending at our offices in this difficult financial climate.

I would not hesitate in recommending Kim Swallow to other companies looking for a suitable vending supplier."

Jennifer Bolt

"I am writing this letter of recommendation on behalf of Kim Swallow as our dealings with her have been second to none.

She has been very helpful with finding us the best possible deal with regards to renewing our contract with you.

She is always very pleasant and available to deal with any queries that we have had and we would have no problem recommending her assistance with other companies."

Trisha Macphee

"We are writing this letter as we would like you to pass on our thanks to Kim Swallow. We first met her when we were looking for a replacement drinks machine for our office and she came across as very pleasant, professional and, unlike other sales people we have met, not at all pushy. Kim explained everything to us in the simplest terms, worked out how many drinks we would need (which we had to increase because the drinks are so nice!) and we signed up with you. Since that date Kim had made contact on a regular basis to keep us up to date with our drinks consumption and costings etc. and has recently been in touch to enquire if we would like to continue our lease - which of course we will! Kim has always been very cheerful (even when we forgot she was coming to see us and went to lunch instead!) and very helpful and it is a shame that there are not more sales people out there like her!."

Justine Gillies

" Many thanks for all your time and patience with regard to the vending machine. It has been a pleasure dealing with you.

We have now had the vending machine from you for about 6 weeks. The machine works perfectly, and dispenses excellent tea and coffee."

Mervyn Brittan

"I am just writing to say how pleased we are with the service we have received from your company.

Our rep Tiffany Reed has been outstanding from the start. It is very refreshing to have somebody that actually cares about what they are doing and looks after their customer, Tiffany always goes out of her way to help if there are any problems and often contacts us to find out how things are going. We are more than satisfied with customer care we receive and would have no hesitation in recommending your company if asked."

Jo Jeffery

"I wanted to write to you to express our great satisfaction with the service we have received from Kafevend and from you as our account manager.

After searching for a number of months for an alternative drinks supplier I was delighted to find the Kafevend machines and tariffs.

The machines are fantastic and allow us to offer our staff a good range of quality drinks at a fair price. The machines have always worked well and any problems have been attended to quickly and with a smile. It is
great to see the same faces each time someone from Kafevend visits and we find that nothing is too much trouble for them.

You are always available to speak to and respond to my queries quickly. I was impressed that you took the time to analyse our usage and strove to save us money!

We are extremely happy with your service and would not hesitate to recommend you to others."

Katie Pulleyn

"The machine has now been delivered and has been in use for 2 weeks. Your suggestion as to where to locate it was very helpful and has saved my colleagues a lot of time as it has a much bigger water capacity
than our previous machines and therefore needs fewer refills. The sachet dispenser also holds large quantities, which is also a time saving benefit.

There has been a very good response from our client with typical comments being about the features of the machine, the variety of drink options available, and the indulgent drinks are especially popular. The "hot water only" option is a very good feature as some clients choose to drink hot water.

The engineer was very friendly and efficient and explained the operation of the machine in full detail, which I was then able to pass onto my colleagues.

We have been very impressed with the excellent service from yourself and your colleagues at Kafe Vend, and are very pleased with the Flavia Creation 400 and it's ancillary products.

Thank you very much for all your help."

Margeurite Wilson

"Kafevend have provided a vending service to us for the past 10 years,
and throughout that time , we have receive an excellent standard
of service. As the company have grown, Kafevend have always
managed to provide equipment at a very competitive price without
compromising service."

Susan Rowley

"As a department within a local authority we have been customers of
Kafevend for many years. Ben Brown has been our account manager and
has always offered us the most suitable product for our needs and in a
most professional but friendly and personal manner.

We have kept with Kafevend as a company as we believe they provide
products of a higher quality than most vending providers and delivery and
service is also extremely quick and efficient."

Lynne Plater

"I am writing to inform you of our satisfaction with the service that you and
the team at Kafevend continue to provide.

Our recent discussions to resolve the issues regarding the level of drinks
we need, were, as usual, promptly and fairly dealt with.

The Klix Outlook has meant that we can offer our team a much wider
range of drinks. The Brita filter certainly makes a huge difference to the
taste of all the drinks, but particularly the cold ones. My only criticism
would be that the cold drink range has been reduced, my staff are often
asking for other options.

The Flavia Creations has been admired by many - the compact size of the
machine, as well as fast heating time, along with the huge selection of
drinks is a great selling point. The Wellbeing offer just makes it even
better. The fact that samples are available so you can "try before you
buy" is a great help in deciding what ranges to introduce. The new design
packaging has been well received.

The ordering on line does make my life easier. If I have any queries I
always am contacted immediately by the sales team.

Both machines have very few faults considering the use they get, and we
have never had a major defect leaving the machine out of action for a
great length of time. I have never had a problem with deliveries of drinks
either; they generally arrive within a few days of ordering.

You certainly are a company that deliver what you promise, which takes
the stress out of my day!"

Sarah PearsonJ

"We have had very few problems with the vending machine that we have and, if there have been any issues, your engineers have always been on-site to rectify the problem by the end of the next working day. We find
that the range of drinks for the machine more than meets our requirements and the ingredients are easy to order, generally arriving within two working days of placing an order.

Personally, I would have no hesitation in recommending Kafevend to someone who was looking for a vending machine supplier."

Neil Marshall

"Further to your visit yesterday, I would just like to say thank you once again for the excellent service from both yourself and Kafevend. We have been enjoying our Flavia 400 machine now for over a year and it has proved very popular with our staff. The quality of the drinks is very good, the ordering system works well and the service provided is excellent - from the engineer to the sales team - everyone is polite and helpful. We look forward to your continued support for years to come."

Amanda Shortland

"I would just like to let you know that we are very happy with Kafevend and the service that we have received since 2004. We had a new machine installed in March 2009 and staff are very pleased with it. I would also like to say that you have very pleasant and helpful engineers.."

Jakie Risbridger

"I thought I would take the time to write to you regarding the service I have received from yourselves and the Sales Manager Martin Seymour.

Since taking a vending machine from Kafevend I have been impressed with both the products and the service.

Martin has always given us the deal and equipment to suit us and is always available to answer any queries. The service engineers are polite and very efficient and the response times are very quick when we have any problems.

I would recommend Kafevend to anyone looking for a vending system."

Brian Sampson

"we have received a very high level of service from the company at all times. Their product range is excellent and the range of drinksexciting and wide.

I would not hesitate to recommend Kafevend and Fiona Tew to any potential customers."

Rosalyn Barber

"This is just a short letter to say how happy we have been with the
service we have received from our representative Matt Lovett.

Over the last few months he has been extremely helpful in sorting some
issues we had, and he has always been on the other end of the phone
if any questions have needed to be answered."

Aled C. Ffowcs Williams

"We want you to know that we are very pleased with the quality of service your company sales executive Mr. Parmar provided. We sincerely appreciated responsiveness and the way he conduct business. We have recommended your company to others because of our satisfaction of service Mr. Parmar provided.

Please ensure that you pass on our praise to Mr. Parmar for a commendable job, he has represented your company well.

We look forward to doing business with you for years to come."

Sharan Athwal

"I am pleased to let you know the excellent level of service I have been receiving from your representative Rebecca Green.

I used to speak to her when I was a new administrator at our Hagley branch. She helped me to get used to the system and was always happy to answer any question no matter how trivial.

Now I am based at Harley-Davidson in Wolverhampton and am soon to be taking over the ordering from here also. Having spoken again to Rebecca last week when we desperately needed cups for the next day and she quickly helped and sure enough they arrived.

The service is speedy and helpful, from Rebecca right through to the delivery man.

I would not hesitate in recommending Kafevend to any of your prospective customers."

Anita Brown

"I felt I had to write in not only to commend Richard Cook for the excellent service, friendly nature and professionalism whilst promoting the Kafevend brand, but also to say what a fantastic machine
the Flavia is! We are a few months in now and already hooked on the hot chocolates and coffee's. Im now a six cup a day man.

I would have no problem recommending Kafevend or the Flavia Machine to anyone that is after a vending machine or service."

Lee Bennett

"We have been a client of yours for a few years and this is all because of the level of service we get not only from you as our contact but from Kafevend as a company. The sales team are always pleasant and efficient when we call to place an order and the engineers who come on site to service the machines are always friendly and polite. This is why we never look else where for our vending requirements.

Thank you for looking after us.

 

Debbie Pamment

"I had to contact you to thank you for the excellent service you have given us with regards to the purchasing of a Creation 400 machine.

I browsed the web looking for suppliers of vending machines and chose a few to contact. Andy Will was the first to respond (I didn't even get a reply from two!) and gave me all the information I required. We later spoke on the telephone when the arrangements were made for someone to visit us. He quickly came back with your name, date and time of your visit. I was very impressed already with the way our enquiry was being handled. On the same day, I received a telephone call from you to confirm you would be with us at the arranged time and sure enough, you arrived EXACTLY on time which is remarkable as you came from Leeds. We found you to be very efficient and helpful with a thorough knowledge of the product and service etc.

You knew we were quite desperate to replace our old machine and you very kindly arranged a very speedy delivery of the new model. You also let us know when it would arrive and informed us of an engineer's visit. We also had a call from the engineer to confirm when he would be with us. He was waiting when I arrived for work this morning and he was very helpful too.

You have all been wonderful and I would certainly have no hesitation in recommending you to others.

Thank you again Fiona (you are a credit to your Company) and please pass on our thanks to all concerned."

 

Sandie Dalton

"Further to our meeting today I am sending this email to reiterate the points which I stated this morning with regard to Kafevend and the drinks machine which we have had on site for many years. Firstly, thank you for agreeing to a replacement machine. We hope that the new machine will give us the fantastic service that our current one does.

Secondly, thank you for the excellent service we have received over the years from Kafevend. This is in all areas. When we require service your engineer always attends site promptly and carries out any necessary
work in a prompt, efficient and friendly manner. With regard to supplies, these are always ordered through your website, which is quick and easy to use. And finally your invoice system always runs smoothly with your
staff giving friendly and efficient service when I ring to make a card payment. The added bonus for when making payments is the 10% discount when paying early. One point that would make life even easier is for online card payments, if this is at all possible.

However, all in all a big thank you from the Beefeater Distillery staff for the excellent service over the years."

Jackie

"I am writing regarding your sales representative Maxine Aird, I have been very impressed by her approach to our company and the way Maxine has dealt with us. Maxine is always professional and
pleasant nothing is too much trouble. Most importantly her communication with us from our initial meeting and ongoing has been fantastic.

Maxine is a credit to your company, I have and will continue to recommend her to the companies we
deal with."

Karl Smalley

"I would like to personally thank you for the service you have provided our company over the last 4 months.

It is a breath of fresh air when you receive such good customer service from any big company, as im sure you are aware not everyone is willing to be considerate to others in such a cut throat business world.

I feel that you have done more than well at making us very welcome, and hope you continue
the good work.

You are an assett to your company which im sure they must be aware of if not, give them my details and I shall let them know.

Great work ethic, keep it up."

 

Sham Ahmed

"I have had numerous dealings with Barry regarding

a) the purchase of our Kafevend machine sale
b) the upgrade of the said account
c) the resolving of a query on an invoice

Barry is a very pleasant young man and is extremely smart in appearance, I found him very easy to talk to and would have no problem in doing business with him in the
future. When I approached him with a query he did his utmost to resolve the problem to our satisfaction. He is a very professional gentleman and I wish him well in his career."

Denise Jones

"I would like to congratulate you on the training of my Kafevend contact Jo Browne.

There were a number of issues that had to be resolved and she showed patience, understanding and dynamic resourcefulness, in addition she was a pleasure to do business with and f hope the quality of the coffee solution I have signed up for is as good as the staff. I will also be looking at a potential 110 machines within 15 months and this ,should it go ahead, wilt be down to Jo's handling of the situation.

I am looking forward to driving my Training Enterprise forward with this enterprising and dynamic solution that is
Kafevend."

Charles Storey

"As a successful and therefore busy business owner, it isn't often I have the time or inclination to write and commend a company on its service, but on this occasion I feel it to be fully deserved.

From my first meeting with your saleslady Lynette Sharp two years ago when she delivered a brochure and arranged an appointment to come back and discuss my vending requirements, her reliability and helpfulness has been a delight. She is always on the end of the phone to help when needed, offering a friendly, personal service which is rare to
find these days.

Her professional approach and thoroughness has always given me the confidence that she really cares about my business and this trust reassures me that I am getting a good deal and will continue to over the coming years.

Steven Livingstone

"We have had our Kafevend machine for nearly a year, we have found the company to be extremely good when needing to re stock our machine and their delivery service is extremely good too"

D Reeves

"I would like to personally thank you for the service you have provided our company over the last 4 months.

It is a breath of fresh air when you receive such good customer service from any big company, as I'm sure you are aware not everyone is willing to be considerate to others in such a cut throat business world.

I feel that you have done more than well at making us very welcome, and hope you continue the good work.

You are an asset to your company which I'm sure they must be aware of if not, give them my details and I shall let them know.

Great work ethic, keep it up."

Sham Ahmed

"it is very rare that I put comments down on paper regarding how a product and or service provider has conducted themselves when trying to acquire new business and how efficient the after safes service
actually is against the "pitch" given pre contract.

However in this instance I feel that a good business deserves good feedback.

In 2007 we undertook a restructuring of our company including the separation of our core business, which included expanding into new premises. It was at this time we looked into the vending machine market for drinks machines, four providers were contacted for quotes including Kafevend.

Of the four contacted'
• 2 replied initially but even after further calls from ourselves chasing them, the contact dissolved.

• 1 replied and arranged 5 meetings but failed to turn up for them all stating he was "mad busy.

• Kafevend, - within half an hour of initial contact a meeting was arranged by Stacy Gartland, the appointment was kept, and a. few days later a full quote was received.

During the time from the initial contact to the actual installation of the machine We were undecided as to whether vending machines were the way for us to go however Stacy was tenacious with calls and occasionally dropping in. When we decided to say yes, a full schedule was
given from machine installation, drinks deliveries to engineers attendance, and all were on time and professionally executed.

Stacy Gartland has maintained contact since installation (now 1 year), and has delivered everything that was originally discussed, and is a credit to your company, not only has she given us confidence in your company, she has also cemented herself in ours in the respect that we will not consider any other provider in your product sector should we wish to improve, increase or renew our contract."

Ian Johnson

"I have had the pleasure of dealing with Stacey since November 2008 throughout which we leased a pay pod as an addition to our original contract and altered our usage.

Stacey conducts herself in a professional but friendly manner and is always more than willing to help with any query or question (no matter how small). She is always contactable on her mobile, If she is unavailable she will always return the call as soon as she can and has never failed to return a call. She has efficiently dealt with the changes we have made and has on occasions gone out of her way to accommodate our needs.

The service we have received from Stacey and Kafevend has been of a high standard and I wouldn't hesitate to recommending Kafevend In the future."

Dawn Morris

"I am writing to thank you for the excellent service you have provided my company. When our old drinks machine needed replacing, I found your representative, Marvin Whitter to be very friendly and professional. We now have a drinks machine we are not ashamed of.

I have found your online ordering system very easy to use and helps me to keep a track of past and present orders.

I would be happy to recommend Kafevend to any potential new clients."

Gavin Nightingale

"The original presentation of the Kafevend Drinks Machine was carried out by Mr Marvin Whitter at our premises in Prospect Row Dudley. Marvin undertook and presented his system accurately and within his presentation explained fully the machines capability and costs based on our requirement This information has been upheld by the company without variations in projected costs.

The Machines themselves have performed to a high standard, the drinks have been accepted and enjoyed by all the staff and engineering workforce without hesitation. Before Kafevend the company provided drinks and consumables free of charge, with the introduction of the Kafevend machines a charge to all employees have been enforced and
this has been accepted without comment from all members of staff.

We have been impressed by the order and delivery service provided by the company and Marvin Whitter has responded to any and all questions that we may have had. We have had great pleasure in recommending to our clients both Marvin and Kafevend.

We look forward to a continued association with Kafevend."

Eve Aston

"I am writing to say how happy the Company has been with the excellent attentive service shown to us by Stacy.

 

Our drinks machine was installed last August and Stacy helped make the transition from drinks made in “the kitchen” to “Kafévend” as smooth as possible, allowing staff time to try various options which brought the staff “on board” to our “new idea”.

 

Stacy’s organisation of the installment and explanation of the billing process and cost etc also helped in costing the exercise. Following on she also contacted me with a review of the package which helped us save on the initial cost which gave the feeling that she was helping us to operate an efficient system.

 

Stacy contacts us regularly to check that we are happy with things and has built up a good relationship with the staff members who deal with the day to day ordering etc.

 

I would recommend kafevend to any other Company based on the level of service we have been given."

Elizabeth Pilling

"I have been a customer of Kafevend since December 08.  During this time I have found them to be continually helpful and reliable.  Peter Chipchase (the engineer) is always very polite and manages to fix any problem with the machines promptly!  David Boothby has been very fair and helpful with our account despite some initial problems.  The Klix machines are very accessible and offer an excellent audit trail with a huge range of drinks which suit our large busy offices.  As a company, Kafevend provide excellent customer service with quick results."

Sally Hall

"i would like say a few words in recommendation of Stacy Gartland, our account manager. From our first communication, she has been exceptionally pleasant to deal with, by telephone, in person and by email.

She is very considerate of our needs as a Day Centre for people with mental health problems; always checking our opening times for delivery and service requirements, making sure that we will
be inconvenienced as little as possible. I have dealt with many companies during my working life, and, unlike many representatives (once a sale has been finalised), Stacy has exceeded my expectations by being constantly available when we have needed any advice or help.

I sincerely hope we will be able to retain her as our account manager for the foreseeable future.."

Pat Bell

"During this time we have been very satisfied with all aspects of the
quality of the machines, the servicing and repair of faults.

The ordering and supply of drinks and their customer service has
been of a consistent and high standard throughout this period.

Daniel is always very helpful and polite when we ring to discuss any
issues we have.

The quality of the drinks is very good and was the main reason we
chose Kafevend in the first place."

Ian Mence

"I would like to thank you for the very prompt manner you responded to our request for information regarding your vending machines. All our concerns regarding installation and change over were answered in a very professional manner.

Once the decision was taken to install the machine all the paperwork was handled with the minimum of fuss. An Installation date and time was organised to suit our business. The machine and drinks we ordered arrive the day before installation as arranged. On the day your engineer arrived on site he checked the machine was working properly and filled the machine with cups and drinks. He demonstrated how to fill the machine and ensure it was kept clean. He also explained how to change the drinks selections and price if it was required.

Since the installation our customers have expressed favourable opinions on the quality of the product. We have also placed orders for replacement drinks, these were handled efficiently and the deliveries made on time.

I would have no hesitation in recommending Kafevend to future purchasers of your product.

Thank you, for all your help and assistance."

Jim Hall

"H R Owen Sports Cars is a multi-franchsed after sales site. H R Owen Plc has franchised showrooms in central London representing, Lambourghini, Lotus, Bentley, Rolls Royce, Bugatti and Alfa Romeo. Recently a new aftersales site for Ferrari, Maserati was opened in July.

Our account with Kafevend was managed by Natalie Lee who managed the prompt delivery and installation of the Jura coffee machines. After installation Natalie arranged for training to be provided a representative from Jura. During this visit Natalie arranged for a Klx coffee machine to be installed which was also promptly delivered and installed.

When ordering supplies for both machines we always receive a high standard of customer service, Delivery of our drinks orders have been accurate and always received the next day.

We did experience some technical difficulties with the Jura machine which raised some concerns we contacted Jura directly and these issues were quickly resolved after contacting Natalie.

Kafevend have supplied to many of H R Owen PLC dealerships for a number of years, we would be happy to recommend them to other businesses."

Shreeya Sachdev

"Thought I would drop you a line on the recent new Kafevend Food and Drink machine replacements.

The change over was smooth with no disruption and as usual you came up with a solution and agreement which best suits our business requirements."

Chris Smith

"I am writing with regards to the service we received from your representative Lynette Sharp and the technician who installed our system. Lynette was very helpful and efficient and the technician was out the next day to install the system. We were extremely impressed."

Lewis Howells-Davies

"We would like to take this opportunity to let you know how happy we are with the service Kafevend has provided in regards to the installation of our new vending machine.

From our 1st initial enquiry and the appointment with your sates advisor Mr Jamie Groves our needs and requirements have been taken on board and fully addressed .Our installation went smoothly and we have not had any problems with the machine or delivery of supplies, Jamie has been so supportive and helpful in all aspects of after sales service with follow up phone calls and general interest in how the machine is working for us, and he also has arranged for 'point of sale' material to be sent over to help us drive sales through our machine.

We have no hesitation in recommending Jamie and kafevend group ltd to any of our parent companies or any outside company interested in vending machines."

Mary Gilmour

"Just a quick note to say thank you for supporting our first venture into vending drinks for our staff. From our initial enquiry through to the recent fine tuning of our account to further reduce costs, Jamie Groves has been excellent. We won't hesitate to recommend him and Kafevend in the future."

Trisha Wadds

"I have been dealing with Kafevend for over 5 years now. They supply vending machines and drinks to all of my 6 retails depots. The level of service 1 have received over this time has been second to none. Staff at the call centre are always very helpful and my drinks orders are dealt with patched promptly and efficiently.

On the very rare occasion we have had a problem with one of machines the engineer has attended and dealt with the problem within 24 hours. Our local rep Dan Rickman is also very helpful and deals with any problems as and when they may occur.

I have no hesitation in recommending Kafevend to any one."

Paul Tucker

" I am very happy with the service that Kafevend supply. You are very helpful when I telephone with any problems and if you are not available at the time you always telephone back asap and send an engineer the next day. One particular engineer Steve is extremely polite, cheerful and helpful and always solves our problems. I would have no trouble recommending your company ."

  

Lorraine Mitchell

"We have been a customer of Kafevend for approx 18 months and would recommend them to anyone. Staff are helpful and nothing is too much trouble. Daniel is always polite and helpful when we ring or he calls us."

Catherine Heron

"I just wanted to drop you a line to thank you for your help and the solutions you provided for our staff canteen. As you are aware, we had been extremely unhappy with our previous suppliers and let down on
numerous occasions.

I would like to thank you for your time and effort in finding the Vending systems that were perfect for our needs. Changing to Kafevend was an easy transition to make, from helping us to make our decision on the right equipment to the organising of the installation. We are extremely happy with the 2 machines that Kafevend installed which are reliable, easy to use and maintain. The Stock ordering system is easy to use and the delivery of stock is usually next day.

I also appreciate that if I do have any queries or problems you are always quick to respond."

 

Mark Andrews

"The Flavia machine has been fantastic since it was installed the service and support from Kafevend has been second to none."

Michael Lynch

"Kafevend have supplied our Flavia coffee for the past year.

Their service is impeccable, our account manager is extremely helpful and personable and their deliveries are always on time.

We are more than happy to recommend the company and their services."

Natalie Rosato

"I thought it time to drop you a quick line to shed some appreciation to you and all at Kafevend for an excellent service and providing us with the superb Klix machine while, so far, we have had no problems with."

Keith Wicket

"Kafevend have been supplying our branches with machines and drinks for the last year. When switching from our old supplier, our Kafevend account managers rang each branch and introduced themselves, explained the order process and answered any concerns our staff had. The switch over was smooth, with everyone having the information they
required to have continuous support and accessibility to stock.

Machine deliveries are often much faster than the anticipated time line and when a machine is required quickly our account managers do all they can to ensure this is received in the quickest time line.

Our branch orders have always arrived correctly, the only mistake I can think of being one of our branches making the error and giving the wrong account number. KafeVend quickly established where the error had occurred, collected the stock and re-delivered to the correct branch.
At head office, we use the online ordering system which works so well.

The support from our account managers has always been exemplary and I have no concerns in recommending Kafevend as a supplier."

 

Debbie Brown

"I would like to inform you of how happy we are with the service you and Jamie have provided to us in regards to our Flavia machine. From the initial contact with Jamie we have been impressed by both his and also Kafevend's professional approach and handling of our account.

We are happy to recommend Kafevend Group Ltd as an excellent supplier of vending machine solutions."

Joanne Smith

"Kafevend via area representative Dan Rickman, have supplied our machine and drinks for over 6 years and we
are extremely pleased with the service provided from both Dan and the staff back in the office who send the
drinks out."

Leigh Haslett

"We have encountered no problems with the machine and service you have provided thus far. We could certainly recommend your company to others albeit we have only been on contract with you for approx. nine months."

Ken Giddens

"I would be pleased to recommend Kafevend Vending services as a supplier to other business.

 The service given to Veolia Environmental Services, North Somerset has been excellent since the first phone call requesting information about the service to the after care offered by Rebecca in follow up calls and emails enquiring how the quality of drink is, and advising of new products we may be able to use. One occasion, we enquired regarding a discontinued drink, and Rebecca went out of her way to lets us try what stock was left, the guys here at North Somerset really appreciated that. On the whole, I can’t express how happy we have all been with the time taken by Rebecca to ensure everything has run so smoothly. 

Thanks again and may the good relationship that has built up between Kafevend and North Somerset Veolia continue."

 

Nick Hadley

"I am writing to compliment Kafevend on the service we have received since beginning our journey with you during 2004.

We as a business have continually expanded our training services in Wales and England since 2006 and therefore have had the necessity to increase our vending machine provision to cope with our clients requirements.

During this time I have worked with Mr Daniel Rickman and have found his service to be second to none, Daniel has always made time to present any new products that we have requested interest in, in an
informative and financially productive manner to ourselves. We feel that the products we have with Kafevend are in the manner we have become accustomed to and as we deal with construction workers
these have to be well presented and robust in order to cope with the usage. These specifications have always been presented to Daniel and we fee! that we have the best machines on the market to deal with our
environment.

The range that is offer via the machines meets the demands of our client group and we are very happy to have a new sandwich machine that our "chef states compliments his existing menu. Our snack and can
machine have also made a great difference for "Joe Blogs" as some of our trainees just want something quick, this has again enabled us to provide what is required for our clients.

We have over the years needed to change the volumes and equipment with Kafevend meeting the needs of the business at varying times; this has never been too much trouble. Daniel has always given us the "best"
deal possible enabling us to continue successfully providing the facilities and still ensuring profitability.

May I take this opportunity to thank you for your continued help and support and state that Daniel is a diamond and we would not like to do business with anyone else. It is always a pleasure!"

.Ceri Morgan

"Please accept this letter as confirmation that Kafevend have been supplying our company with hot and
cold drinks since 1996. ......

We have .always been extremely pleased, with the service we receive, and kept informed of new products
to the market.

I would recommend Kafevend. to any of our suppliers and I look forward to my meetings .with Daniel Rickman as if he were a member of my family!"

 

S. Gleeson

I thought I would say a big thank you to you for the wonderful service you have provided to both my dental surgeries.

I am quite impressed with the products firstly, and some of our patients have become hooked on the chocolate mixed with the mars swirl, whether that's good for business, only time will tell.

Secondly, your presentation and helpfulness has been wonderful and the staff have commented on your sweet disposition and courteous manner.

Thirdly, the ordering system is quite simple and so far we have had deliveries on the same day and therefore we do not appear to run out of anything we require.

Once again, thanks for introducing us to this simple and easy way of pleasing our customers while they wait.

Dr. David Africa

"I would be pleased to recommend Kafevend Vending services as a supplier to other business.

 The service given to Veolia Environmental Services, North Somerset has been excellent since the first phone call requesting information about the service to the after care offered by Rebecca in follow up calls and emails enquiring how the quality of drink is, and advising of new products we may be able to use. One occasion, we enquired regarding a discontinued drink, and Rebecca went out of her way to lets us try what stock was left, the guys here at North Somerset really appreciated that. On the whole, I can’t express how happy we have all been with the time taken by Rebecca to ensure everything has run so smoothly. 

Thanks again and may the good relationship that has built up between Kafevend and North Somerset Veolia continue."

 

Nick Hadley

I herby confirm that Kafevend supply our vending machine. Their service is second to none.

M. Howard

"We have had several new Kafevend machines over the years and each installation has always run smoothly. Ordering new drinks is a simple process and delivery is fast and accurate. Any technical issues are resolved efficiently with Kafevends excellent support team.

We can certainly vouch for the excellent service we have and continue to receive and would certainly recommend Kafevend to any one looking for vending solutions. Our Account Manager Natalie Lee has always been on hand to deal with any issues that may have arisen, handles our requirements efficeintly and in a professional manner."

 

Larry Wood

"Just a quick thank you for the service we received during our recent re-location. We didn't make it easy as our requirement kept changing.

Special thanks to Stacy who had plenty of patience throughout the process."

Chris Inman

"I am very happy with the way our business was conducted last year, there were no problems what so ever in any aspect of putting the machines in.

If only all our supplier partners were as efficient as you we would have no problems.

Once again, thank you all for your help in sorting this out.."

 

David Wallington

"We have had a Kafevend machine installed in our factory since 2003. During this time we have been very satisfied with all aspects of their service. The quality of the machines, the servicing and repair of faults, the ordering and supply of drinks and their customer service has been of a consistent and high standard throughout this period.

The quality of the ingredients in their drinks is good which is the principal reason we changed to Kafevend from our previous vending machine supplier."

Eileen Adams

"Our contract with you has gone well and your help and advice about changing our rate of drinks supply has saved us money. Supplies are readily available and can be ordered by fax. The Flavia machines which we now have work well and the quality of the products are excellent."

 

Suzette Billington

"I thought I would drop you a line to let you know how pleased I have been with the service you have provided.

Being such a small company I was doubtful that you would find us a suitable Flavia machine and at the right price. I am delighted that you were able to. As a result we have benefited in a variety of ways. The cost to us is less than we had been incurring by using the local coffee house and we are much more productive by having superior hot drinks 'on tap' instead of having to go out for them. Our clients are impressed, too, and the Flavia machine creates a much more professional image than 'kettle coffee'."

Graham Kemp

"I am writing to you regarding our 105H vending machine.

We have always been reluctant to go with this type of machine, but you made it all worth while and I want to thank you for your professional service from start to finish.

I was pleasantly surprised on how quick and painless the whole process was.

The drinks - although our very low usage is working out fine now that we know everybody's taste are so we can order on a regular basis.

Your customer service has been faultless - wish all companies aftercare was as good as yours!!

Once again I thank you all your help."

D. McConnon

"I write in reference to the above named employee of Kafevend.

I would like to inform you of the effort Stacy has put into the management of our account with you. On several occasions Stacy has dealt with the account problems in a professional and efficient manner. No job is too big or small and on every instance she has removed any issues we may have had.

Stacy is the main reason why we have an account with Kafevend and it has been a pleasure to do business with her."

 

David Walters

"I would like to proclaim my appreciation to Kafevend as a company and to you primarily as you have dealt with us effectively and efficiently right from the beginning of the contract to now. The response to meeting our needs has been very good from you, customer services and the maintenance team, and I would like to recommend Kafevend to any company that is looking for a caring and efficient drinks supplier.

As for the Flavia machine , this is remarkable and very quick and produces fresh and delicious drinks in seconds, making the staff in the company more efficient at their work, as it prevents staff wasting time from making a cup of coffee manually. The variety of coffee is excellent giving all tastes and strengths for the benefit of the client.

We have had no problems with Kafevend, and will continue to use them for our coffee provider."

Giles Prisgrove

"We have been customers of Kafevend for almost eighteen months now and couldn’t be happier with the service.  Carl has always made a point in travelling to see us whenever needed and ensures that we are treated as individuals rather than ‘just another customer’.  Prices are far better than any we have seen previously, or indeed since and Carl works hard to ensure that we are getting the best deals we can for our machines.  We have never had a breakdown in the Klix or Flavia machines since they were installed and all of our tenants enjoy the products Kafevend have on offer to us."

Lesley Nicolson

"I am writing to tell you how pleased I am with your companies service, with regard to our vending facilities that you have provided.

From the initial enquiry through Stacy Gartland and then on to the installation and back up service, which again has been looked after by Stacy, we have received an excellent product.

I would have no hesitation in recommending both Stacy as a first point of contact and then your products to other companies that may be interested."

"I contacted you some 18 months ago to inquire about the Kafevend product before placing my order for a vending appliance for the first branch of our start up company. From that initial meeting in your office at Enfield my company and I have received exceptional service from you and your team. We will open shops 8 and 9 next Wednesday and we know that Kafevend, who have been a supplier to all of our earlier branches, are the only provider we can totally trust to deliver and install on time. That the appliance will work and provide quality drinks that will be appreciated by our new customers.

Having used other vending companies in previous business ventures I know that I have found the best in Kafevend"." We take pride in the customer service that we provide and strive to maintain it; so we appreciate the high level of efficient and courteous service we receive from your sales and servicing departments. A genuine thank Natalie for helping and advising me from day one; and with our target or 30 plus shops on schedule it is nice to know that you are one supplier I know that is not going to let me or my company down."

George J Moakes

"I've just placed an order with your service department for some coffee to be delivered. I wish all of our suppliers had staff who were as helpful and polite as yours. I never have a problem; not that I ever expected to.

Right from day one it has been a pleasure dealing with all the departments in Kafévend.

The prices were sharp, the engineers neat and efficient and the supplies always correct and on time.

So instead of writing a complaining letter I'm delighted to write a complimentary one and would have no hesitation to recommend your company to anyone.

Thank you for being a great company to deal with, which in this day and age is like a breath of fresh air. "

Pam Frye

"I would like to put on record how pleased I am with the service provided by your sales representative, Patrick Ambrose. He has been dealing with us for 3 years and continues to be dedicated to retaining our business.

Patrick is professional in his approach and committed to sorting out any issues we may have, often going the extra mile.

I feel that Patrick is an asset to your company and would not hesitate in recommending him to any of my customers or suppliers.

I hope that we do business for many years."

Richard Cordell

"Just to say a few lines to say we are really happy to be dealing with Kim Swallow over the past couple of years.

She is always professional, friendly and extremely helpful in her line of work.

We think she is a credit to your company."

Jane

Cross Roads Garage

"On behalf of myself and the men and women of the the Intelligence Fusion Centre, I would like to take this opportunity to express my sincere gratitude to Ms. Kim Swallow. Her dedication and enthusiasm never faltered throughout our organization's initial inquiries. Since its arrival the coffee machine has been an outstanding success among our entire multi-national organization. None of this would have been possible without her.

Her fantastic support continues to show through the professionalism and commitment she regularly provides. She is a fantastic asset to your company. Likewise, she is a pleasure to do business with.

On both a professional and a personal level I greatly appreciate her efforts and enthusiasm. I look forward to her continued support."

Colonel, US Army

Intelligence Fusion Centre

"I write to you to thank you for the service your company has provided McDougal & Breen Ltd in coming up with a suitable vending solution for our car showroom.  In particular we would like to thank Laura Smith who has looked after us very well from start to finish.  Laura has been a pleasure to deal with and still is as she also provides excellent after sales help and advice.

We would have no hesitation in recommending both Kafevend and Laura to other businesses within our network and have in fact already passed a few names and numbers on as we are that happy with the service. "

Company Director

McDougal & Breen Ltd

"From the original presentation, to the aftersales service, we have been nothing but impressed with Kafevend, even the supplies arrive the very next day! The machines that were recommended by Marvin have turned out to be just what we needed."

Bravissimo

"Dear Sir

I am writing to you to commend your salesman, Mr Mike Ford, who sold us four of your Flavia Vending machines in November 2007.

I was very impressed by his professionalism. Mike helped us choose the machines and even left one at our office on a trial basis to make sure that we were making the right choice for our vending requirements. Mike is always available to handle any problems and will come to our offices without hesitation to sort out any queries we have.

He is always very well presented and is now starting to build up a good working relationship with our company and staff.

I would have no hesitation in recommending him to any of our customers/suppliers."

Wisecall Claims Assistance

"Just thought that we would write to let you know that since we changed our vending machine’s to Kafevend, that we have been very pleased with the service we have received. Everyone seems to enjoy the vast selection of drinks. The service we have from Carl Young the Sales Manager is excellent, if we have any problems all we do is call him and he sorts everything for us."

HFW Presentation and Display Ltd

"With reference to your visit on the 16th November 2007, to our office, permit us to say thank you for having taken time off your busy schedule to personally drop in at our office to straighten out some contentious issues.

Your cordial manner and your willingness to act on our requests is greatly appreciated.

We believe that with such great customer care, you will help your company grow. Your handling of the matter has enabled the retention of us as one of your customers.

Thank you and well done"

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